Privacy Policy

01What we collect

• When you contact us: your name, email address, company name if you give it, your message, and the page you sent it from.
• When you ask for support: the emails, messages and attachments you send to our helpdesk or through our client portal.
• Technical information: your IP address, browser type and the time of your visit. We use this to block spam and abuse and to keep the website secure.
• Website analytics: pages visited, approximate location (city or region), device type and how you found us, collected through Google Analytics using cookies.

02Why we use it

• To reply to your enquiry and book any call you ask for.
• To provide, manage and support the services you buy from us.
• To protect our website and forms from spam, fraud and attacks.
• To understand which pages and services people find useful, so we can improve them.
• To meet our legal, tax and accounting obligations.

03Your consent

• By sending us a message or a support request, you consent to us using your information for the purposes above.
• We do not send marketing emails unless you have agreed to receive them, as required by Canada’s Anti-Spam Legislation (CASL).
• You can block or delete analytics cookies in your browser settings, or use Google’s opt-out browser add-on. The website works normally without them.
• You can withdraw your consent at any time by emailing us. This may limit how we can help you.

04Who we share it with

• We never sell or rent your personal information.
• We use trusted service providers who process information on our behalf: GoDaddy (website hosting and email), Cloudflare (website security and performance), Google Analytics (website statistics), Resend (delivery of contact-form emails) and Microsoft (business email).
• These providers may store information outside Canada, including in the United States, where it may be accessible to authorities under local law.
• We may disclose information where required by law, for example in response to a court order.

05How long we keep it

• Contact-form records are deleted automatically after 12 months.
• Support conversations are kept while you are a client and for a reasonable period afterwards, so we can help with follow-up questions and meet our record-keeping obligations.
• Analytics data is kept according to our Google Analytics retention settings, which we keep to the minimum we need.

06How we protect it

• Our website and helpdesk use encrypted connections (HTTPS).
• Access to personal information is limited to the people who need it, using unique accounts and two-step login.
• Sensitive configuration files are locked down on our servers, and our systems are backed up and kept up to date.

07Your rights

• You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it.
• We will respond within 30 days.
• If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

08Contact us

• Our Privacy Officer is responsible for how we handle personal information.
• Email [email protected] with “Privacy” in the subject line.
• We may update this policy from time to time. The date at the top shows when it last changed.